MyTelecom
The management platform for telecom resellers that preceded ShapeFlow, in service from 2016 to 2026.
What is MyTelecom?
MyTelecom is a comprehensive business management platform designed for companies operating in the telecommunications sector. It serves as a centralized hub for managing customer relationships, telecom services, partner networks, sales operations, and administrative functions.
The application enables telecom resellers, agents, and back-office personnel to efficiently handle the complete lifecycle of telecom services, from customer acquisition to commission tracking and reporting.
For Telecom Resellers
MEO, Vodafone, and more
Partner Networks
Sub-agent management
Commission Automation
Reconciliation & tracking
Key Business Capabilities
Everything you need to run a successful telecom reseller operation.
Party Management
Manage all parties involved in your telecom business
- Customer records with contact and fiscal data
- Partner (sub-agent) tracking with commission structures
- Employee management with sales territory assignments
- Classification for individuals and corporations
Telecom Services
The core module for telecom operations
- Telecom accounts as service containers
- Service lifecycle management (create, edit, clone)
- Pre-configured service plans with pricing
- Status tracking and transitions
CRM
Track interactions and sales opportunities
- Lead capture and qualification
- Contact management for customer accounts
- Tasks and events scheduling
- Opportunity pipeline tracking
Commissions & Incentives
Comprehensive commission management
- Self sales commission prediction
- Partner sales commission tracking
- Automated reconciliation with operators
- Objective level configurations for bonuses
Reports & Monitoring
Business intelligence and operational reports
- Business monitor dashboard with KPIs
- Account status and renewal reports
- Partner monthly performance reports
- Chargeback tracking and analysis
Data Import
Bulk data management with validation
- Customer and salesperson file imports
- Phone plans bulk upload
- Run file reconciliation
- Preview changes before execution
See it in Action
A modern, responsive interface designed for efficiency.
Business Monitor
Get a complete overview of your telecom operations with real-time KPIs and metrics.
Account Management
Manage customer telecom accounts with inline editing and service management.
Commission Tracking
Track commissions from operators and calculate payouts to your partner network.
CRM Pipeline
Track leads through your sales pipeline from capture to conversion.
Analytics & Reports
Comprehensive reporting for business performance and partner productivity.
Smart Data Import
Upload files with validation preview, see changes before committing.
Why Choose MyTelecom?
Multi-Operator Support
Manage MEO, Vodafone, and other operators from a single platform with operator-specific branding and configurations.
Fear-Free Experimentation
The import preview feature lets you see exactly what will change before executing any action.
Automated Reconciliation
Match what operators pay you against what you expect, identifying discrepancies automatically.
Partner Network Management
Track your sub-agents, calculate their commissions, and manage their territories efficiently.
MyTelecom is now ShapeFlow
MyTelecom was retired in September 2026, after its last client moved to ShapeFlow. What it did lives on there, rebuilt as the new generation.
Looking for MyTelecom?
Its successor is ShapeFlow, commission software for the telecom channel.